# How long time get Support

### 1. Theme Support

All of our items come with 6 months of included support and free lifetime updates for your theme. Once the 6 months of included support is up, you have the opportunity to extend support coverage up to 6 or 12 months further. If you choose to not extend your support, you will still be able to submit bug reports via email or item comments and still have access to our online documentation.

Envato clarifies item support [<mark style="color:blue;">**here**</mark>](http://themeforest.net/page/item_support_policy)<mark style="color:blue;">.</mark>

We have an advanced, secure ticket system to handle your requests. Support is limited to questions regarding the theme's features or problems with the theme. We are not able to provide support for code customizations or third-party plugins. If you need help with anything other than minor customizations of your theme, we suggest enlisting the help of a developer.

### 2. Where can I receive support?

If you are unable to find your answer here in our documentation, feel free to ask for help from our support team, all you have to do is:\
\&#xNAN;***Send Ticket support:*** [*<mark style="color:blue;">**https://support.nasatheme.com/**</mark>*](https://support.nasatheme.com/)

### 3. Support Policy

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After registration, you can submit a ticket on our forum to get support from us. **Theme support is offered to verified customers by forum only.**
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Our working time is 8.00 AM - 5.30 PM, Monday to Friday (GMT+7). In some cases, the waiting time can be extended to **48 hours**. Support requests sent during weekends or public holidays will be processed next Monday or the next working day.
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**Our Support System period is 6 months from the purchase date.** During those 6 months, our support team is available to provide item support services for all of the customer's issues.&#x20;
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We do support all the features or problems that belong to our theme. We are not able to provide support for code customization or other third-party plugins. If you need any minor customize we suggest you hire WordPress developers or contact us for more detailed information's about it.

Email: [<mark style="color:blue;">**nasathemes@gmail.com**</mark>](mailto:nasathemes@gmail.com)
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We are following Envato Support Policy, please click [<mark style="color:blue;">**here**</mark>](http://themeforest.net/page/item_support_policy) for more information.

#### **a) Before Submit a ticket.**

To speed up your request ticket, please check the following information before you post a ticket.&#x20;

* Make sure you are [<mark style="color:blue;">**running the latest version of Elessi theme**</mark>](/getting-started/updates/update-theme.md) and [<mark style="color:blue;">**Nasa Core**</mark>](/getting-started/updates/update-nasa-core-plugin.md) plugin.
* &#x20;Always check for updated information on the latest version of [<mark style="color:blue;">**WordPress**</mark>](https://wordpress.org/)<mark style="color:blue;">**.**</mark>
* &#x20;Carefully read our **documentation** for the answer to your question.
* &#x20;In some cases, try to **disable any additional 3rd party plugins** to see if this fixes the issue.
* &#x20;Make sure you've **cleared all your caches**, browser and website.

#### **b) Submit a ticket.**

The more clearly you can explain your issue, the faster and more effectively we can help you :)

* **Take screenshots** of your problem and use a service like [<mark style="color:blue;">**LightShot**</mark>](https://app.prntscr.com/)<mark style="color:blue;">**,**</mark> [<mark style="color:blue;">**Dropbox**</mark>](https://www.dropbox.com/)<mark style="color:blue;">**,**</mark> [<mark style="color:blue;">**Jumpshare**</mark>](https://jumpshare.com/)**,** [<mark style="color:blue;">**Cloudapp**</mark>](https://www.getcloudapp.com/) or similar to send us links to the screenshots.
* **State your issue or question clearly.** If there are multiple issues, separate them with bullet points or a list.


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