How long time get Support

Get the truly answer from the friendly and fast support system. We are here to solve all of your issues.

1. Theme Support

All of our items come with 6 months of included support and free lifetime updates for your theme. Once the 6 months of included support is up, you have the opportunity to extend support coverage up to 6 or 12 months further. If you choose to not extend your support, you will still be able to submit bug reports via email or item comments and still have access to our online documentation.

Envato clarifies item support here.

We have an advanced, secure ticket system to handle your requests. Support is limited to questions regarding the theme's features or problems with the theme. We are not able to provide support for code customizations or third-party plugins. If you need help with anything other than minor customizations of your theme, we suggest enlisting the help of a developer.

2. Where can I receive support?

If you are unable to find your answer here in our documentation, feel free to ask for help from our support team, all you have to do is: Send Ticket support: https://support.nasatheme.com/

3. Support Policy

After registration, you can submit a ticket on our forum to get support from us. Theme support is offered to verified customers by forum only.

Our working time is 8.00 AM - 5.30 PM, Monday to Friday (GMT+7). In some cases, the waiting time can be extended to 48 hours. Support requests sent during weekends or public holidays will be processed next Monday or the next working day.

Our Support System period is 6 months from the purchase date. During those 6 months, our support team is available to provide item support services for all of the customer's issues.

We do support all the features or problems that belong to our theme. We are not able to provide support for code customization or other third-party plugins. If you need any minor customize we suggest you hire WordPress developers or contact us for more detailed information's about it.

Email: [e-mail]

We are following Envato Support Policy, please click here for more information.

a) Before Submit a ticket.

To speed up your request ticket, please check the following information before you post a ticket.

• Make sure you are running the latest version of Elessi theme and Nasa Core plugin.
• Always check for updated information on the latest version of WordPress.
• Carefully read our documentation for the answer to your question.

• In some cases, try to disable any additional 3rd party plugins to see if this fixes the issue.

• Make sure you've cleared all your caches, browser and website.

b) Submit a ticket.

The more clearly you can explain your issue, the faster and more effectively we can help you :)

• Take screenshots of your problem and use a service like LightShot, Dropbox, Jumpshare, Cloudapp or similar to send us links to the screenshots.
• State your issue or question clearly. If there are multiple issues, separate them with bullet points or a list.