☀️
Elessi
  • Introduction
  • GETTING STARTED
    • Download and Installation
      • Requirements
      • Download Theme
      • Installation Theme
    • Import Demo Content
      • Import More Demos
    • Updates
      • Update Theme
        • Method 1: Automatic Updates
        • Method 2: Manual Update
      • Update Nasa Core plugin
      • Update WP Bakery and Revolution Slider plugin
    • Performance
    • Changelog
  • Header & Menu
    • Header
      • Header Layout
        • Header Layout 1
        • Header Layout 2
        • Header Layout 3
        • Header Layout 4
        • Header Layout 5
        • Header Layout 6
      • Topbar Promotion - Vertical Scroll
      • Top Bar
      • Set Up Logo
      • The Block Under Header
      • Header Transparency
      • Sticky Header
      • Header Builder
        • By the WP Bakery
        • By the Elementor
    • Menus
      • Menus & Locations
      • Create New Menu
      • Config Mega Menu
        • How to set up Mega menu horizontal
        • How to set up Mega menu vertical
  • FOOTER
    • Footer Layout
      • Footer WP Bakery
        • Footer Light 1
        • Footer Light 2
        • Footer Light 3
      • Footer Widgets
      • Footer Elementor
    • Footer Builder
      • By the WP Bakery
      • By the Elementor
    • Mobile Footer
      • By the WP Bakery
      • By the Elementor
      • App Simulation Mobile Layout
      • Sticky Add To Cart
      • Mobile Bottom Bar
  • PAGE BUILDER
    • General
  • SHOP PAGE
    • Shop Layout
      • Shop Filter
      • Sidebar
      • Product Hover Styles
      • Product Card Styles
      • Pagination Layout
      • Breadcrumb
      • Filter by Levels - Product Group
      • Catalog Mode - Disable Add To Cart
    • WooCommerce
      • Template
      • Checkout Layouts
      • Woocommerce Settings
      • Adding Products
      • Mini Cart - Options
        • You may be interested in ... - Mini Cart
        • Change variation - Mini Cart
        • Quantity input - Mini Cart
        • Subtotal Items - Mini Cart
        • Note, Shipping, Coupon - Mini Cart
  • SINGLE PRODUCT
    • Product Sidebar
      • Sidebar Classic
      • Off – Canvas Sidebar
    • Single Product Images
      • Classic
      • Gallery Grid - Sticky Info
      • Gallery Grid 2
      • Slider - Full Width
      • Purchase Focus
      • Background Light
    • Product Features
      • Variation Swatches
      • Variation Swatches Styles
        • Style 1
        • Style 2
        • Style 3
        • Style 4
        • Style 5
        • Style 6
        • Style 7
        • Style 8
        • Style 9
      • Encourage purchases
        • Fake Sold, Virtual Sold
        • Bulk Discount - Buy more save more
        • Virtual Online Visitor
        • Estimated Delivery Time
        • Fake Purchase
      • Personalized Product
      • Bundle Product
      • Bought Together
      • Label (Badge) Product (NEW, HOT)
      • Product 360° Viewer
      • Video Thumbnail
      • Featured Product
      • Countdown
      • Brand Product
        • By Taxonomies
        • By Attributes
        • Convert Taxonomies -> Attrs Brand
    • Back in Stock Notifier
    • Extended Features
      • Ask a Question
      • Request a Call Back
      • Size Guide
      • Delivery & Return
      • Trust Badge - Guaranteed Safe Checkout
      • Social Share
      • Sale Notification
      • Sticky Add To Cart
      • Buy Now Background Color
    • Tabs Layout
      • Pin Product Describe
        • Banner Products
        • Banner Material
      • Product Specifications
      • Custom Tab
  • ELEMENTOR
    • Elementor Knowledge Base
    • Elementor Elements
      • Product
      • Product Masonry - Metro Shop
      • Product Categories
      • Product Special Deal
      • Groups
      • Product Slider Image
      • Banner
      • Products Banner
      • Pin Material Banner
      • Instagram Feed
      • Sliders
      • Brands
      • FAQs
      • Custom Block
      • Countdown
      • Gird Images Box
    • Advanced Features
      • Exit Intent Popup
  • WPBAKERY PAGE BUILDER
    • WPBakery Knowledge Base
    • WPBakery Elements
      • Products
      • Product Masonry - Metro Shop
      • Product Deal
      • Product Categories
      • Product Groups
      • Product Slider Image
      • Revo Slider
      • Banner
      • Slider
      • Brands
      • Product Banner
      • Material Banner
      • Compare images
      • Instagram Feed
      • FAQs
      • Coutdown Time
      • Service Box
      • Gird Images Box
  • Mobile Layouts
    • About Mobile Layout
      • Mobile Layout - Cache Plugins
      • Mobile Layout Mode
  • COMMON ISSUES AND FAQ'S
    • FAQ / Guide
      • How to import the data demo content additional
      • How to add the coupon to the cart sidebar
      • How to show top icon filter categories on all pages
      • How To Change Style and Colors
      • How to customize font size for Main menu
      • How to configuration the optimization WP Rocket basic
      • How to enable mode cache for Mobile
      • How to insert a new label or sale label to the mega menu
      • How to create Free Shipping for orders greater than a price
      • How to integrate Social Network login
      • How to fix bug text block on the WP Bakery Page Builder
      • How to fix Elementor Can not Add or Edit load
      • How to disable the mobile bottom navbar without affecting the mobile footer
      • How to add top (bottom) content on the catalog page
      • How to setting Home Page
      • How to override Product Categories Filter
      • How to fix Instagram Feed not working
      • How to upload custom fonts
      • How to add more page width
      • How to install the theme with the Duplicator plugin
      • How to enable Home Dark Version
      • How to change the breadcrumb background for all pages
      • How to add the number telephone show on the header
      • How to show more 3 variations on product grid
      • How to set gray background for Filters Sidebar
      • How to import slides
    • How long time get Support
    • How To Submit Ticket
    • License Questions
    • I can not import demo content
  • TRANSLATION
    • Translate Theme
    • Translate Plugin
    • Translation with WPML
    • Troubleshooting
  • DOKAN MULTI VENDOR
    • Installation and Setup
    • Installed Pages
    • Vendor Store
    • Vendor List
      • Vendor List v1
      • Vendor List v2
      • Vendor List v3
      • Vendor List v4
      • Vendor List v5
      • Vendor List v6
  • BLOG
    • General
    • Blog Elements
    • Blog Layouts
    • Blog Sidebar
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On this page
  • 1. Theme Support
  • 2. Where can I receive support?
  • 3. Support Policy

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  1. COMMON ISSUES AND FAQ'S

How long time get Support

Get the truly answer from the friendly and fast support system. We are here to solve all of your issues.

PreviousHow to import slidesNextHow To Submit Ticket

Last updated 3 years ago

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1. Theme Support

All of our items come with 6 months of included support and free lifetime updates for your theme. Once the 6 months of included support is up, you have the opportunity to extend support coverage up to 6 or 12 months further. If you choose to not extend your support, you will still be able to submit bug reports via email or item comments and still have access to our online documentation.

Envato clarifies item support .

We have an advanced, secure ticket system to handle your requests. Support is limited to questions regarding the theme's features or problems with the theme. We are not able to provide support for code customizations or third-party plugins. If you need help with anything other than minor customizations of your theme, we suggest enlisting the help of a developer.

2. Where can I receive support?

If you are unable to find your answer here in our documentation, feel free to ask for help from our support team, all you have to do is: Send Ticket support:

3. Support Policy

After registration, you can submit a ticket on our forum to get support from us. Theme support is offered to verified customers by forum only.

Our working time is 8.00 AM - 5.30 PM, Monday to Friday (GMT+7). In some cases, the waiting time can be extended to 48 hours. Support requests sent during weekends or public holidays will be processed next Monday or the next working day.

Our Support System period is 6 months from the purchase date. During those 6 months, our support team is available to provide item support services for all of the customer's issues.

We do support all the features or problems that belong to our theme. We are not able to provide support for code customization or other third-party plugins. If you need any minor customize we suggest you hire WordPress developers or contact us for more detailed information's about it.

Email:

We are following Envato Support Policy, please click for more information.

a) Before Submit a ticket.

To speed up your request ticket, please check the following information before you post a ticket.

  • Carefully read our documentation for the answer to your question.

  • In some cases, try to disable any additional 3rd party plugins to see if this fixes the issue.

  • Make sure you've cleared all your caches, browser and website.

b) Submit a ticket.

The more clearly you can explain your issue, the faster and more effectively we can help you :)

  • State your issue or question clearly. If there are multiple issues, separate them with bullet points or a list.

Make sure you are and plugin.

Always check for updated information on the latest version of .

Take screenshots of your problem and use a service like , , , or similar to send us links to the screenshots.

here
https://support.nasatheme.com/
nasathemes@gmail.com
here
running the latest version of Elessi theme
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