> For the complete documentation index, see [llms.txt](https://elessi-docs.nasatheme.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://elessi-docs.nasatheme.com/common-issues-and-faqs/how-to-submit-ticket.md).

# How To Submit Ticket

{% hint style="info" %}
The information below is **only for customers** who purchased the [<mark style="color:red;">**Elessi**</mark>](https://themeforest.net/user/nasatheme) theme from **ThemeForest**!
{% endhint %}

If you have purchased the <mark style="color:red;">**Elessi**</mark> theme from our profile on [<mark style="color:blue;">**ThemeForest**</mark>](https://themeforest.net/item/elessi-woocommerce-ajax-wordpress-theme/20968615/support) then you get free support from us in our Support Forum. All verified buyers have full access to support and theme updates.

### Please follow these steps below to create a support ticket:

<mark style="color:blue;">**Step 1**</mark> - Go to [<mark style="color:blue;">**https://support.nasatheme.com/**</mark>](https://support.nasatheme.com/)

<mark style="color:blue;">**Step 2**</mark>**&#x20;-** [<mark style="color:blue;">**Click here**</mark>](https://support.nasatheme.com/wp-login.php?action=register) to create an account\
(*The purchase code need verify at here)*

<mark style="color:blue;">**Step 3 -**</mark> Click to the theme name that you are using &#x20;

![](/files/YcUM8gRVNy0aoMwTzOPu)

<mark style="color:blue;">**Step 4 -**</mark> Click **Create New Topic** button

![](/files/dScNVbdNpKBjFllOV0EH)

### **Tips for Getting Great Support**

The more clearly you can explain your issue, the faster and more effectively we can help you :)

**1. Take screenshots** of your problem and use a service like [<mark style="color:blue;">**TeamPaper App,**</mark>](https://teampaper.me/) [<mark style="color:blue;">**LightShot**</mark>](https://app.prntscr.com/)<mark style="color:blue;">,</mark> Dropbox, [<mark style="color:blue;">**Jumpshare**</mark>](https://jumpshare.com/)<mark style="color:blue;">**,**</mark> [<mark style="color:blue;">**Cloudapp**</mark>](https://www.getcloudapp.com/) or similar to send us links to the screenshots.

**2. State your issue or question clearly.** If there are multiple issues, separate them with bullet points or a list.