# How To Submit Ticket

{% hint style="info" %}
The information below is **only for customers** who purchased the [<mark style="color:red;">**Elessi**</mark>](https://themeforest.net/user/nasatheme) theme from **ThemeForest**!
{% endhint %}

If you have purchased the <mark style="color:red;">**Elessi**</mark> theme from our profile on [<mark style="color:blue;">**ThemeForest**</mark>](https://themeforest.net/item/elessi-woocommerce-ajax-wordpress-theme/20968615/support) then you get free support from us in our Support Forum. All verified buyers have full access to support and theme updates.

### Please follow these steps below to create a support ticket:

<mark style="color:blue;">**Step 1**</mark> - Go to [<mark style="color:blue;">**https://support.nasatheme.com/**</mark>](https://support.nasatheme.com/)

<mark style="color:blue;">**Step 2**</mark>**&#x20;-** [<mark style="color:blue;">**Click here**</mark>](https://support.nasatheme.com/wp-login.php?action=register) to create an account\
(*The purchase code need verify at here)*

<mark style="color:blue;">**Step 3 -**</mark> Click to the theme name that you are using &#x20;

![](/files/YcUM8gRVNy0aoMwTzOPu)

<mark style="color:blue;">**Step 4 -**</mark> Click **Create New Topic** button

![](/files/dScNVbdNpKBjFllOV0EH)

### **Tips for Getting Great Support**

The more clearly you can explain your issue, the faster and more effectively we can help you :)

**1. Take screenshots** of your problem and use a service like [<mark style="color:blue;">**TeamPaper App,**</mark>](https://teampaper.me/) [<mark style="color:blue;">**LightShot**</mark>](https://app.prntscr.com/)<mark style="color:blue;">,</mark> Dropbox, [<mark style="color:blue;">**Jumpshare**</mark>](https://jumpshare.com/)<mark style="color:blue;">**,**</mark> [<mark style="color:blue;">**Cloudapp**</mark>](https://www.getcloudapp.com/) or similar to send us links to the screenshots.

**2. State your issue or question clearly.** If there are multiple issues, separate them with bullet points or a list.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://elessi-docs.nasatheme.com/common-issues-and-faqs/how-to-submit-ticket.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.