# How To Submit Ticket

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The information below is **only for customers** who purchased the [<mark style="color:red;">**Elessi**</mark>](https://themeforest.net/user/nasatheme) theme from **ThemeForest**!
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If you have purchased the <mark style="color:red;">**Elessi**</mark> theme from our profile on [<mark style="color:blue;">**ThemeForest**</mark>](https://themeforest.net/item/elessi-woocommerce-ajax-wordpress-theme/20968615/support) then you get free support from us in our Support Forum. All verified buyers have full access to support and theme updates.

### Please follow these steps below to create a support ticket:

<mark style="color:blue;">**Step 1**</mark> - Go to [<mark style="color:blue;">**https://support.nasatheme.com/**</mark>](https://support.nasatheme.com/)

<mark style="color:blue;">**Step 2**</mark>**&#x20;-** [<mark style="color:blue;">**Click here**</mark>](https://support.nasatheme.com/wp-login.php?action=register) to create an account\
(*The purchase code need verify at here)*

<mark style="color:blue;">**Step 3 -**</mark> Click to the theme name that you are using &#x20;

![](https://980438068-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MV0r5tR9bPLGnwB_pyk%2Fuploads%2FnA7EX4EdHKB80sH2O0Zj%2FForums%20%E2%80%93%20NasaTheme%20Support%202022-03-17%2019-27-51.jpg?alt=media\&token=a6ab26f4-a6d6-4c38-9c50-bc1425528c15)

<mark style="color:blue;">**Step 4 -**</mark> Click **Create New Topic** button

![](https://980438068-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MV0r5tR9bPLGnwB_pyk%2Fuploads%2FpPw4lsq6cObnprvuygIW%2Fimage.png?alt=media\&token=dbe6d20b-a5aa-4916-8b1a-5e5a96db3bd1)

### **Tips for Getting Great Support**

The more clearly you can explain your issue, the faster and more effectively we can help you :)

**1. Take screenshots** of your problem and use a service like [<mark style="color:blue;">**TeamPaper App,**</mark>](https://teampaper.me/) [<mark style="color:blue;">**LightShot**</mark>](https://app.prntscr.com/)<mark style="color:blue;">,</mark> Dropbox, [<mark style="color:blue;">**Jumpshare**</mark>](https://jumpshare.com/)<mark style="color:blue;">**,**</mark> [<mark style="color:blue;">**Cloudapp**</mark>](https://www.getcloudapp.com/) or similar to send us links to the screenshots.

**2. State your issue or question clearly.** If there are multiple issues, separate them with bullet points or a list.